A survey of the custom reports in use by local management was conducted to determine what type of information was desired and how it should be presented. In general two types of reports were desired: current production status and historical performance. The current production status reports would show how plant's performance at the current instant of time, processes with excess capacity, processes requiring additional capacity, utilization of equipment and employees, etc. Historical performance reports would be used as strategic analysis tools.  These reports should show which equipment or product causes problems, production rates of operators, and would provide a means of tracking product history from the original equipment through the plant to the customer.

After the survey of what tool management would require from a web reporting system, Synchrony began developing the web site. Standard templates were put together so that the reports would have the same look and feel. Definitions were developed and approved so that terms such as “scrap” and “in production” are used consistently throughout the entire system. Filtering, sorting, and drill down schemes were configured so that the details required for improving performance could be easily extracted from summary reports that illustrate areas where improvement may be possible. And finally, a suite of web pages and navigation tools were installed on the company’s intranet making them available on everybody’s desktop.

Since the installation of this web based enterprise information system, the company’s management has at its fingertips a consistent and well-defined view of their operation. Strategic decisions are now based on a complete view of the operation. Every employee knows the performance of the facility, their team, and themselves. Also, the framework allows new reports to be quickly generated when requested.